Terms & Conditions

1The Service Provider

Smart Home Appliance Repair L.L.C provides home repair services for washing machines, refrigerators, freezers, dishwashers, dryers, stoves and ovens across Dubai.

2Making A Booking

• Book by phone, WhatsApp or our website form.
• A booking is confirmed once we share a visit time with you.
• Please describe the appliance, fault and address accurately.
• An adult must be present at the property for the visit.

3Diagnosis And Price

The technician inspects the appliance and explains the cause of the fault. You then receive the repair price.

• Repair work begins only after you approve the price.
• Prices on our website are general guidance only.
• The final amount depends on the fault, the parts and the time involved.

4No Fix, No Fee

If our technician is unable to repair your appliance, you will not be charged a repair fee. Any separate inspection or call-out charge, if applicable, will be explained before the visit.

5Payment

• Payment is due once the repair is finished and tested.
• Accepted payment methods are confirmed at booking.
• Ordered parts may require advance payment, which we explain beforehand.

6Spare Parts

We use new genuine or good-quality compatible parts. If a part must be ordered, we confirm the expected timing before proceeding. Removed parts are disposed of unless you ask to keep them.

7Warranty

Our repairs include a service warranty covering the parts we fitted and the work carried out. The period is confirmed on your invoice or by message.

The warranty does not cover:

• Faults unrelated to the repaired part
• Damage from misuse, power surges, water, pests or accidents
• Appliances later opened or serviced by another party

8Rescheduling

If you need to change or cancel a visit, please inform us as early as possible by phone or WhatsApp. We aim to arrive on time; if traffic or an earlier job causes delay, we will update you.

9Customer Duties

• Provide safe access and a clear workspace
• Inform us of any gas, water or electrical hazards
• Confirm ownership or permission to repair the appliance
• Remove food, clothes or dishes where needed

10Liability

We are not liable for indirect losses, such as spoiled food or loss of use, or for damage caused by a pre-existing fault. Our maximum liability for any repair is the amount paid for that repair.

11Independent Repair Service

Smart Home Appliance Repair L.L.C is an independent company and not an authorised agent of any manufacturer. Using our service may affect a manufacturer’s warranty, so please check yours first.

12Website Ownership

All website content belongs to Smart Home Appliance Repair L.L.C. It may not be copied or reused commercially without our written permission.

13Applicable Law

These terms are governed by UAE law as applied in the Emirate of Dubai, and the Dubai courts have jurisdiction over any dispute.

14Updates

We may update these terms at any time. The version published on the date of your booking applies.

15Contact

For questions about these terms, contact: