Privacy Policy

1Who Is Responsible

Smart Home Appliance Repair L.L.C decides how your personal information is used and is responsible for protecting it.

2Details We Receive From You

• Name, mobile number and email address
• Home address and access notes for the visit
• Appliance type, brand, model and the problem you describe
• Photos, videos or voice notes shared on WhatsApp
• Messages you send through our booking form

3Details Recorded By Our Website

• IP address and broad location
• Device type, browser and language
• Pages visited, time spent and buttons clicked
• Referral source, such as Google search or an advert

4Purposes Of Use

We use personal information to:

• Book, confirm and manage technician visits
• Diagnose faults and provide repair quotations
• Send updates, reminders and follow-ups about your job
• Support warranty and after-service requests
• Improve our website, services and adverts
• Comply with UAE legal and financial obligations

5Cookies And Similar Tools

Cookies help our website load properly, remember settings and measure visits. You can disable or clear cookies in your browser at any time, though some features may stop working as expected.

6Third-Party Services

We may use tools such as Google Analytics, Google Ads and Meta Pixel. These services may collect data through their own cookies and handle it under their own policies. Google ad settings can be managed at adssettings.google.com.

7Sharing Your Information

Your personal information is never sold. We share it only with:

• The technician assigned to your booking
• Parts suppliers when ordering a specific part
• Providers of our website, email, phone and messaging tools
• Advertising and analytics platforms, usually in summary form
• Public authorities when required by UAE law

8Protecting Your Data

Access to customer data is limited to team members who need it, and we use trusted service providers with appropriate security. No online system can be guaranteed fully secure, but we take reasonable steps to prevent misuse.

9Retention

We keep job and contact records for as long as necessary for warranty support, accounting and legal reasons. Data we no longer need is deleted or anonymised.

10Your Rights

• Request a copy of the personal information we hold
• Ask for incorrect details to be updated
• Ask us to erase data we no longer need
• Unsubscribe from promotional messages

Contact info@smarthomeappliancerepair.shop and we will respond within a reasonable time.

11Age Limit

Our services are for adults aged 18 and over. We do not knowingly collect data from children.

12Policy Changes

This policy may be updated from time to time. Changes take effect when posted on this page with a new date.

13Contact

Questions about this Privacy Policy can be sent to: